SIMS Gateway
Links to SIMS Gateway
If parents experience problems logging into SIMS Gateway, please EMAIL ICT Support via ictsupport@ratton.e-sussex.sch.uk as we are not able to handle individual telephone enquiries. Please include your childs name and your user name in the message.
IMPORTANT : Please read the quick start guide below BEFORE you log in for the first time.

Download the SIMS Gateway Guide for Parents (PDF)
Download the Staff Login Guide
Quick start guide for parents :
Click on the Parents Login link above. Ignore the "Click here for Staff Login" message; you are at the parents login area.
Enter your username and password exactly as provided in the welcome letter. When changing your password, please ensure it meets the required complexity (MINIMUM of 8 characters with AT LEAST one uppercase, one lowercase, and one number. Non alphanumeric characters are also allowed).
Once logged in, click the Ratton School link on left hand side. When the Ratton School page appears, click the My Children Dashboard in the menu on the left hand side.
During periods of high usage, you may get a Page Unavailable error, or similar. If so, click the Back button in the browser and try again.
When you have finished using the site, click the drop down by your name in the top right hand corner of the site, and select Sign Out.
Common Problems
Unable to log in : Try typing your username in lowercase, but use the correct mixed case for the password. This sometimes helps.
Changed password but now can't log in : Try logging in with the initial password. Sometimes the system appears to accept your newly created password, but in reality it hasn't. When setting a new password, make sure it meets the criteria for passwords (detailed above).
Cannot display page (or similar) error : Click the "back" button, or refresh the page in your browser. During periods of heavy usage, pages can time out.
If you experience problems, contact ictsupport@ratton.e-sussex.sch.uk.
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SIMS Gateway
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